HN

Need help?
<- Back
BunnyCDN has been silently losing our production files for 15 months

BunnyCDN has been silently losing our production files for 15 months

speckx

Comments (28)

  • dgl
    I tried using their Magic Containers product and there were issues that showed a lack of attention to detail as well.It's supposed to scale globally (magically!) but I found multiple cases where particular nodes were problematic and the health checks didn't detect them (in fact to start with the health checks didn't even work properly if you had multiple containers, they did fix that). The support was quite slow too, after finding multiple product issues they'd escalate to developers and then come back a month later and ask to retest, but some of this took multiple round trips. I was only using this on a side project, but definitely wouldn't consider them for anything critical, even if they are quite cheap.
  • Volundr
  • RobRivera
    Handwaving of professionally agreed upon SLAs as an edgecase and providing poor customer support; thats a paddlin
  • m3nu
    Also a user of their CDN, storage and container service for about 4 years.My experience was more positive. One time I had a minor issue with their storage where I couldn't replace a file or something. This was fairly early after the product launched. They fixed it and gave me free credit for reporting it.
  • reddalo
    That's scary. I'm in the process of moving all of my services to Europe, and I had considered BunnyCDN, but after this I'm not so sure anymore.I also tried Hetzner Object Storage. I love Hetzner, they're great, except for their Object Storage service, which is completely unreliable (errors, slowness, etc.). I'm surprised that Hetzner still hasn't retired that product until it's properly fixed.My last chance is with Scaleway. Xavier Niel's products are always good, so fingers crossed...
  • getcrunk
    I’ve used bunny for a few years … happily. I wonder if this is a bug due to some meta data of the files like the names or something. Very weird. Good thing you had metrics to catch it.I upload all object storage stuff to bunny for live but also to backblace for backup.I’ve always wanted to implement fail over client side for any asset over to bacblaze but seems like a lot of overhead
  • s09dfhks
    Interesting timing given the post yesterday about someone switching to BunnyCDN from cloudflare
  • faangguyindia
    what's bunny? a CDN by Hug Hefner?
  • kjs3
    Wait...this has been going on for 15 months without resolution or recompense and you haven't pulled up stakes and moved to almost anyone else? I get "it's a lot of work to move" and maybe "we hope they'll figure this out so we don't have to move", but in my world that excuse runs out waaaaaay before 15 months. The people I'm accountable to would have hauled me out back and put me out of their misery after, maybe, 6 months on the outside.
  • benatkin
  • sergiotapia
    I'm a very grateful bunnycdn customer. they are great, lovely UX and great performance and price. we use them to store our image files and other documents.
  • carverauto
    [flagged]
  • nh43215rgb
    A time for scrutiny...